AL WAHBA LLC (“we,” “us,” or “our”) is committed to providing a transparent and fair refund process for customers using our UK ETA support services at https://official-uk-eta.com. This Refund & Cancellation Policy outlines the conditions under which customers may cancel services and request a refund.

1. Nature of Our Services

By submitting an order through our website, you acknowledge that AL WAHBA LLC offers an optional, personalized support service for ETA applications. This service is not affiliated with or endorsed by the UK government. You may also apply directly through the official UK government portal at www.gov.uk without paying our service fees.

Because our services begin processing immediately upon confirmation of payment and include human-led review and handling, they are considered customized digital goods. Accordingly, you waive any standard cancellation rights that might otherwise apply under consumer protection statutes once our processing has begun.

2. Service Fees and Scope

The total fee per application includes both our professional support fee and the government application cost. The exact total is shown during checkout. Use of our service is completely optional. Applicants are not required to use our website and may apply for a UK ETA directly through the official UK government website. Our service fee covers:

• 24/7 customer support and ETA guidance

• Review and verification of submitted data

• Submission handling and tracking

• Reprocessing assistance if applicable

All fees are listed in USD and processed securely. We do not retain credit/debit card information and do not share payment data with third parties other than our secure payment processor.

3. Full Refund Policy

You are eligible for a 100% refund if we have not yet submitted your application to the government. Refund requests must be made within 90 days of your purchase.

To initiate a refund request, simply email us at INFO@OFFICIAL-UK-ETA.COM with:

• Your full name

• Order/application number

• Date of submission

• A brief description of your reason for requesting a refund

We will review and respond within 3 business days. If approved, refunds will be issued to the original payment method within 5–7 business days. Currency conversions or international fees are subject to your bank’s terms.

4. Disputes & Chargebacks

Before initiating a chargeback with your bank, we ask that you contact us first to allow for resolution. We take all refund and service concerns seriously and aim to resolve them promptly and fairly. In the event of a chargeback, we may submit documentation to your bank to confirm services were rendered as described.

5. Refund Notification & Acknowledgment

Refunds and cancellations are acknowledged via email. If your email is received during business hours, we will confirm on the same day. Emails received outside of business hours will be acknowledged on the next business day.

6. Service Timelines & Delivery

We aim to process your ETA application within 24 hours of receiving your complete submission and payment. However, processing times are not guaranteed. We are not liable for delays caused by government review times, travel disruptions, or force majeure events.

If you are traveling within 48 hours, we recommend applying directly through the UK government’s official website.

7. Accepted Payment Methods

To ensure convenience and security, we accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover

All transactions are processed in USD through PCI-compliant, secure payment gateways. Your card details are never stored on our servers. If your preferred method is not available at checkout, please contact our support team for assistance.